Refund Policy Pages

Refunds 

Customers must contact us at info@rugsclassic.com within 24 hours of receiving the product to receive a replacement or refund If the product found damaged.

Once we receive your refund request, we will inspect it and notify you that we have checked your purchase. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Additionally, please ensure that all refund requests are submitted within the specified 24-hour timeframe from the receipt of the product. Contacting us at info@rugsclassic.com during this period is crucial to facilitate the prompt assessment and resolution of any issues related to damaged items.

Once we have completed the inspection process and determined the eligibility of your return, we will promptly communicate the status of your refund. If approved, the refund will be initiated without delay, and the credited amount will be processed to your credit card or original method of payment.

It's important to note that the actual time it takes for the credit to reflect in your account is subject to the policies of your card issuer. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a smooth and efficient resolution of any concerns related to your purchase. If you have any further questions or require assistance, feel free to reach out to our customer service team at the provided email address.